Returns+ExchangesUpdated 18 days ago

Your 100% satisfaction is important to us! We want you (and your hair) to love our products and the results as much as we do! If for any reason your purchase didn’t work out, please reach out to us at [email protected]. We’d love to hear your feedback and help you find the right routine to achieve your personal hair goals!

Briogeo allows 30-day returns for all products to receive a refund, or store credit with the exception of those listed below. *Eligible return items include new/unopened and gently used items. We strongly recommend receiving a copy of the return receipt once dropped off in case of any carrier delays.

Please note that returns refunded to a gift card are final. If the gift card is used on a new order that is later returned, the refund will be reissued to a gift card.

Click here to begin a U.S. return

Click here to start a non-U.S. return

*Terms and Conditions:
Original shipping and handling charges are not refundable, a $6.95 restocking fee is applied to all returns.If you’d still like to make a return outside of the 30 days since the original ship date, email your order number to [email protected] to see if you are eligible for a Briogeo.com store credit.

Items purchased outside of Briogeo.com are not eligible for a return, and you must contact the original store's customer service team for support.

Adverse reactions: please discard the product, consult your physician, and reach out to [email protected] for help.

Damaged products: please send photos to [email protected] for a credit or refund.

Return exclusions:
Partial kits or bundles are not eligible for a return; only complete sets.
Excessively used products are not eligible for return.
International shipping and/or duty fees are not eligible for a refund.
Gifts with purchase items are not eligible for returns.