Shipping+Delivery

How much do you charge for shipping + how can I recieve free shipping?

Yes, as always you will receive free shipping if you spend over the designated threshold per country listed below:. US: $60+. CA: 140 Canadian Dollars. UK: 90 Pounds. AUS: 225 Australian Dollars. We charge a $6.95 flat rate ground shipping charge on

Which carrier do you use to ship out products?

Currently, we partner with USPS and DHL.

Do you ship to military addresses?

Absolutely! Your order will be shipped via USPS. When entering your address on the order form, please click the box to indicate that your address is a PO Box, APO or AFO.

How long will my order take to get to me?

For US domestic orders, you can expect to receive your order within 2-7 business days after the order has been processed.

Do you require a signature upon delivery?

In most cases, no, we do not request a signature.

Do you charge sales tax on orders through your website?

At this time, we are required to charge sales tax in many states throughout the US. If sales taxes are mandated to be collected in your state, they will be calculated at checkout.

What if my package + products arrive damaged?

We know how frustrating it is to receive a damaged order😣 ! We strive to provide exceptional service, but factors, like shipping and handling, are outside of our control. Please reach out to our customer service team at [email protected] withi

What should I do if my tracking says "delivered" but I have not received my order?

Please allow for up to 72 hours for the package to be delivered. Some carriers will show “delivered” when the parcel arrives at the local facility, but have not completed delivery to your door. We always recommend to order to ship to reliable address

How do I place an order?

You can order directly online via our website at www.briogeohair.com

Change of address + input wrong address

Unfortunately, we cannot manually update your address but orders can be canceled within 1 hour via your order confirmation page and email. Please note that orders placed before 4 pm EST during business hours will ship the same day. If you do not make

My order is lost or stuck in transit

Once your order ships, you'll receive a tracking notification via email. This will allow you to easily monitor your order's progress. We recommend regularly checking the tracking status for the latest updates on your package, if you feel your order i

My order was delivered to wrong address + returned to sender

In the event your order has been delivered to the wrong address by the shipping carrier or there were issues with your address and could not be delivered, please reach out to our Customer Service [email protected] so we can further assist you.

What if my package was tampered + empty with upon delivery?

Policy: Our goal is to ensure that every package arrives in perfect condition. However, in the unfortunate event that a package appears to have been tampered or the contents of the package are missing, with after leaving our warehouse, please contact